Press Release: LCS President and CEO David Hegemann Receives ESGR Patriot Award

Cincinnati, Ohio (January 17, 2013)—LCS, developer of Rent Manager® property management software and other business-critical technologies, is pleased to share that company President and CEO, David Hegemann, received a Patriot Award from the Employer Support of the Guard and Reserve (ESGR) on November 26, 2013. The award was given in recognition of the company’s support of its active duty reservist employees, as well as its contributions to the Navy Operations Support Center (NOSC) Cincinnati.

LCS employee Jim DeSalvo, a Navy Reservist, nominated Hegemann for the Patriot Award. “Dave is highly supportive of my coworkers’ and my service in the Reserve,” said DeSalvo. “LCS also donated more than 20 flat-screen monitors to update NOSC Cincinnati’s computer workstations, as well as 10 enterprise-grade servers that act as training aids for IT-rated sailors stationed at the NOSC.”

The award was presented by Mike Emerine, Area Chair of ESGR. Also in attendance at the presentation were LCS employees and Naval Reservists Chief Petty Officer Joshua Smith; Petty Officer Second Class Taylor Duncan; and, as previously mentioned, Petty Officer Third Class Jim DeSalvo.

About ESGR

ESGR, a Department of Defense office, was established in 1972 to promote cooperation and understanding between Reserve Component Service members and their civilian employers and to assist in the resolution of conflicts arising from an employee’s military commitment.

About LCS

Incorporated in 1986 and headquartered in Cincinnati, Ohio, London Computer Systems (LCS) is a developer of business-critical software technologies used in all 50 states and several markets throughout the world. LCS products include Rent Manager Property Management and Accounting software, Net Dial Tone (NDT) VoIP telephone systems, and enterprise-level hosting solutions via its Sentry Data Center.

LCS also provides complete network design, implementation, and support services, and custom website design through its IT and Professional Services divisions. With more than 15,000 hosted users, LCS combines best technology with best practices to create a unique, affordable, customer-focused service.

For more information about the company and its offerings, visit LCS.com.

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RMCapture for iOS & Android Devices Launched by LCS

Cincinnati, Ohio (May 16, 2013)—LCS, developer of business-critical technologies, announced today the release of the RMCapture app, which works in tandem with its Rent Manager Online property management software.

RMCapture enables users of Rent Manager Online (RMO) to take pictures with their iOS and Android devices and instantly upload them to RMO. RMCapture can be used to market available units, document damages after a move out, take headshots of residents and prospects, and more.

“RMCapture is a great tool for our customers, because they’re always on the go,” said Tony Little, Chief Technology Officer at LCS.  “It gives users the flexibility to quickly and easily add pictures to their Rent Manager® database, without having to be at their desk. And because it’s a completely native mobile application, it integrates seamlessly with RMO, so the process is as simple as point, shoot, and upload.”

Once photos have been imported to RMO, users can add them to online listings, email them to prospects, include them in property records, etc. Images uploaded via RMCapture can be added to any photo-compatible part of RMO.

RMCapture can be downloaded at no charge from the iTunes App Store and the Google Play Store.

About LCS

Incorporated in 1986 and headquartered in Cincinnati, Ohio, London Computer Systems (LCS) is a developer of business-critical software technologies used in all 50 states and several markets throughout the world. LCS products include Rent Manager Property Management and Accounting software, Net Dial Tone (NDT) VoIP telephone systems, andSentry Data Backup strategies.

LCS also provides enterprise-level hosting solutions via its Sentry Data Center, as well as complete network design, implementation, and support services; and custom web site design through its IT and Professional Services divisions. With more than 15,000 hosted users, LCS combines best technology with best practices to create a unique, affordable, customer-focused service.

For more information about the company and its offerings, visit LCS.com.

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Also mentioned in:

The Wall Street Journal

Market Watch

Join The LCS Team: Upcoming Career Fairs

LCS and its Rent Manager product team are on the grow once again, and accordingly, we’re getting in on some Cincinnati-career-fair action in the coming weeks:

Recruit Military Cincinnati Veteran Job Fair, May 16, 11:00 am – 3:00 pm; Paul Brown Stadium

The Diversity Job Fair of Cincinnati, May 23, 10:00 am – 1:00 pm; Embassy Suites (Blue Ash, OH)

Cincinnati Career Fair, June 18, 11:00 am – 2:00 pm; Hyatt Regency Cincinnati

We hope to see you at one of these events—but if you can’t make it, visit our CareerBuilder page to check out the available opportunities.

LCS/Rent Manager Named “Tops In Technology” By Commercial Property Executive

Cincinnati, Ohio (April 17, 2013)London Computer Systems (LCS), developer of business-critical technologies, is pleased to announce that it has earned a 2013 Tops In Technology Award from Commercial Property Executive, the leading integrated resource for commercial real estate executives and companies. LCS was one of five companies recognized in the Property Management Software category for its Rent Manager® Property Management and Accounting Software.

“These companies stand out for their ability to provide flexible customization, competitive pricing, and the most-innovative solutions, all backed by superior customer support,” said Dan Waldman, Publisher of Commercial Property Executive (CPEmagazine.

Rent Manager is a residential and commercial property management solution that also features a completely integrated accounting system. “This recognition is especially meaningful because the Tops In Technology Awards are decided by CPE’s readers,” said David Hegemann, President and CEO of LCS. “Thank you to Commercial Property Executive for the honor, and to our customers for getting us to the top of the list!”

“In this fast-paced, competitive business… technology choices are critical to efficient operations, ensuring satisfied tenants, successful projects, and completed transactions,” continued Waldman. “Whether it be marketing… properties with an attractive and informational website, streamlining a lease signing, or creating convenience by automating billing and payment systems, technology continues to make life easier and less-costly for everyone involved.”

London Computer Systems: Additional Awards and Honors

  • • “Top Workplaces of 2012,” Cincinnati Enquirer
    The Enquirer Media’s Top Workplaces project conducts an annual search for the best workplaces in the region through extensive surveys of the businesses’ own employees.
  • • “Large Business of the Year for 2012,” Loveland Chamber of Commerce
    Presented to successful Loveland-area businesses with outstanding community contributions.
  • • “2010 Beautification Award,” Loveland Area Chamber of Commerce
    Awarded to companies that have made attractive improvements to their commercial exterior appearance. LCS won the first Beautification Award issued by the Loveland chamber.
  • • “Business Enhancement Award for 2009,” City of Loveland, Ohio
    Recognized for “Promotion and Expansion of Business” in the city.
  • • “2008 Growth Company,” Cincinnati USA Regional Chamber
    Selected through the Regional Business Retention Committee (RBRC), a volunteer group of business leaders that serves as the economic development initiative of the Cincinnati USA Regional Chamber.

About Commercial Property Executive

Commercial Property Executive is the leading integrated resource for executives and companies that own, invest in, develop, lease and/or manage commercial real estate. With an emphasis on executive profiles and industry and economic data, Commercial Property Executive also includes reports covering finance, sustainability, technology, property management, education and legal and regulatory issues. For more information, visit CPExecutive.com.

About LCS

Incorporated in 1986 and headquartered in Cincinnati, Ohio, London Computer Systems (LCS) is a developer of business-critical software technologies used in all 50 states and several markets throughout the world. LCS products include Rent Manager Property Management and Accounting software, Net Dial Tone (NDT) VoIP telephone systems, and Sentry Data Backup strategies.

LCS also provides enterprise-level hosting solutions via its Sentry Data Center, as well as complete network design, implementation, and support services; and custom web site design through its IT and Professional Services divisions. With more than 15,000 hosted users, LCS combines best technology with best practices to create a unique, affordable, customer-focused service.

For more information about the company and its offerings, visit LCS.com.

rmCapture for iOS Launched by LCS

Cincinnati, Ohio (March 6, 2013)—LCS, developer of business-critical technologies, announced today the release of rmCapture, an iOS application that works in tandem with its Rent Manager Online property management software.

rmCapture enables users of Rent Manager Online (RMO) to take pictures with their iPhone or other iOS device, categorize the image(s), and instantly upload them to RMO. rmCapture can be used to market available units, document damages after a move out, take headshots of residents and prospects, and more.

“rmCapture is a great tool for our customers, because they’re always on the go,” said Tony Little, Chief Technology Officer at LCS.  “It gives users the flexibility to quickly and easily add pictures to their Rent Manager® database, without having to be at their desk. And because it’s a completely native mobile application, it integrates seamlessly with RMO, so the process is as simple as point, shoot, and upload.”

Once the photos have been imported to RMO, users can add them to online listings, email them to prospects, include them in property records, etc. Images uploaded via rmCapture can be added to any photo-compatible part of RMO.

rmCapture can be downloaded at no charge from the iTunes App Store.

About LCS

Incorporated in 1986 and headquartered in Cincinnati, Ohio, London Computer Systems (LCS) is a developer of business-critical software technologies used in all 50 states and several markets throughout the world. LCS products include Rent Manager® Property Management and Accounting software, Net Dial Tone (NDT) VoIP telephone systems, andSentry Data Backup strategies.

LCS also provides enterprise-level hosting solutions via its Sentry Data Center, as well as complete network design, implementation, and support services; and custom web site design through its IT and Professional Services divisions. With more than 15,000 hosted users, LCS combines best technology with best practices to create a unique, affordable, customer-focused service.

LCS Character Sketch: Matt Purintun

By Erin Prus, LCS

Purchasing & Facilities Manager

Meet Matt Purintun: Project manager and quintessential jack-of-all-trades. Most recently, Matt has embraced the role of Purchasing & Facilities Manager here at LCS—that is, after rocking a lot of other hats during his 12 year tenure…

From manning the phones in Support and managing the Support staff, to playing a crucial role in Rent Manager Online (RMO)—this versatile, self-proclaimed “nerd” has more of an adventurous spirit than you might notice at first glance.

What DO You Do?

Matt handles everything from purchasing needs and setting up provider agreements, to managing the Rent Manager User Conference (RMUC) budget. He’s also the in-house guru when it comes to the recent LCS building expansion— facilities, furniture, security, and power. Basically, he’s a guy who gets a lot of things done around here.

Variety IS… The Spice of Life

Matt’s history of taking care of things spans multiple industries and skillsets. Spotted installing windows on skyscrapers for McAndrew’s Windows & Commercial Glass Company once upon a time, Matt has an eclectic professional past. From sealant and waterproofing sales to a lengthy stay in the construction world, the variety of his work experiences has undoubtedly shaped Matt’s breadth of knowledge—which makes him a vital asset to the company.

His diverse interests date back to Muskingum University in New Concord, Ohio, where Matt earned a History degree with three minors. This intellectual curiosity for many subjects—Computer Science, Political Science, Psychology, and of course, History—surely influenced an array of personal and professional experiences.  He took his training inside the fields of construction, community involvement, and sales—making Matt an ideal prospect for a savvy company like LCS.

CEO Dave Hegemann’s second hire, Matt explains, “I got the job here because I had a broad background. And Dave trusted that I could take care of things.”

A “Runner” of Sorts

A prime example of that trust is Matt’s responsibilities during the RMUC season. On any given day, he can be seen running around LCS, personally ensuring that every piece of equipment and detail is taken care of. Matt takes care of contracts with vendors, construction projects, and oversees all internal hardware and licensing. (He REALLY knows hardware!).

“I work closely with IT Services,” Matt explains, “helping them with estimates, purchases, and coordination.” For most of us, Matt takes on the form of a phantom who magically takes care of things.

Speaking of running, this phantom likes his exercise solo-style. He completed a half-marathon in 2012, and can be found pounding the pavement of the beloved Loveland Bike Trail from time-to-time. Wherever we find Matt, it’s always hard to keep his feet planted.

Family Man

But Matt is far from an “all work and no play” kind of guy. The youngest child of a preacher father and Christian-educator mother, the practice of helping others was cultivated very early on. Although he self-identifies as the “black sheep” of the family (he was the only son of three who chose not to study divinity in seminary), Matt’s history tells us otherwise.

Since college, he has mentored adolescents through various church-related organizations. Building in to kids and taking part in mission trips are activities he once shared side-by-side his wife, Susan, for many years.

Now that their time is largely spoken for with their own three children and family’s commitments, Matt still manages to make time to volunteer: “I haven’t given up on it.” He continues, “I split my free time between home life, volunteering, and my kids’ sporting events. I’ve really become a sports fan through watching my kids participate.”

Matt’s loyal, “get ‘er done” attitude proves that he’s more than just a good reputation—he’s devoted to doing what it takes to guide and support his teams, at work and at home.

When asked, “Why LCS?” Matt responds, “I like the wide variety of things I do on a daily basis… and the co-workers I share my day with.” We like you too, Matt.

Introducing Phone Broadcast

Send Important Voice Messages to Your Contacts with Phone Broadcast!

Tired of spending so much time making phone calls to residents, owners, and vendors? Communicate your important announcements in a faster, more-efficient way with Rent Manager’s integrated Phone Broadcast service.

Record and deliver audio messages to your Rent Manager® contacts, quickly and easily, using this all-inclusive system. With Phone Broadcast, you can record outgoing messages, build custom contact lists, and schedule delivery dates and times in a matter of minutes.

How Does It Work?

When you perform a Phone Broadcast, Rent Manager sends your outgoing message to all of the phone numbers on the selected contact list. It also automatically documents the broadcast for each listed phone number in your Rent Manager records.

With Phone Broadcast, you can:

-Record and send messages to selected phone numbers—either after the broadcast is initiated or at a scheduled time.

-Use shortcut and filtering methods within Rent Manager to quickly select phone numbers within Customer, Prospect, Owner, Vendor, and Property records.

-You can also manually add phone numbers to the broadcast list, including numbers not entered in Rent Manager.

-Check the status of current and past Phone Broadcasts, or cancel a scheduled broadcast.

-Listen to, manage, record, and delete recorded messages.

-Manage, edit, and save your broadcast phone numbers.

Contact us today for a complete overview Phone Broadcast—or any Rent Manager service—800-669-0871, sales@rentmanager.com

A Property Expansion—Sustainable from the Inside Out

By Erin Prus, LCS

In the first installment of this LCS expansion series, we covered some of the project’s basic building choices and exterior challenges—basically the structural nuts-and-bolts of building. Here, we’re taking the conversation inside, shedding some light on the company’s interior moves and shifts.

In 2008, Dave Hegemann, President and CEO of LCS, reimagined a bigger, greener expansion for the Loveland-based company… and he didn’t cut any corners.

Working from the outside in, Hegemann, along with Matt Purintun, Purchasing & Facilities Manager at LCS, considered the best ecological and economic outcome for the remodel. Converting the original 5,400-square-foot space to nearly 20,000—by adding an adjoining building to the original structure—was a big undertaking. Especially with the challenge to preserve and match the existing building—while simultaneously being mindful of the woods, wildlife, and Little Miami watershed.

LCS Gone Green: The Inside Story

Many features of the redesign meet LEED (Leadership in Energy and Environmental Design) certification standards. Insulation in the ceilings, an additional layer of insulation throughout the building, and upgraded features—such as ceiling tiles— are just a few of the choices that make LCS a sustainable space.

Hegemann and Purintun dug deep into the details of greening the structure. When considering interior finishings, the team leaned on architects from ARC Building Group to guide them as well…

Green Challenge: Make the building look better, longer.

The team reinforced the desire for the remodel to last—for every element in the building to be both sustainable and to sustain wear and tear. “We wanted to build a space that would maintain its aesthetic and appeal for the long-term…”

With this goal top-of-mind, the option of carpeting the facility presented a particular challenge—as traditional carpet is notoriously hard to maintain long-term (and keep its aesthetic appeal).

The architects at ARC were insistent on installing carpet tiles (those made from recycled carpet), and although hesitant at first, Hegemann and Purintun were ultimately won over by the ease and versatility of this option. “The beauty of tiles,” Purintun shares, “is how you swap out a small 2’x2’ section if you have a spill or stain. They’re easily replaceable.”

TIP! Carpet tile adhesive is different than the adhesive used with typical roll-carpet. Each tile’s bottom is sealed to hold water or chemicals—limiting damage to the floor. Simply swap out the damaged tile for a new one, and the surface is like new.

Green Challenge: Should we move the electricity?

Expanding the building and adding the Sentry Data Center (SDC) was a big endeavor—one that brought questions of energy conservation and efficiency to the fore. Ultimately, after consulting with an energy analyst, Hegemann made some fundamental decisions:

#1 The facility’s electricity was reconfigured.

#2 Upgrade to a much-larger transformer.

#3 Run all energy-seeking equipment and devices at the highest voltage possible.

#4 All lighting is run at 277 Volts, so no transforming is necessary (which would be less efficient).

#5 To promote the greatest efficiency, none of the building’s lighting, or the mechanicals in the SDC, is transformed. 

These determinations established the “energy policy” for the rest of the build. In order to get the results you want and/or need, major systems modifications or changes may be necessary. Be willing to investigate new strategies and entertain the prospect of reconfiguring your current system. From big to small, change can be very good.

Furniture

Bringing it back inside, when thinking about sustainability and longevity, it’s important to also consider not just the “look” of the building—but the “feel,” too. When shopping interior furnishings and customizing your office layout, ask yourself: What kind of environment/culture do I want to evoke?

Keeping employees comfortable helps to sustain and grow the business—and good design helps to energize the workspace. For the LCS remodel, Hegemann and Purintun decided on OstermanCron furniture because of their thorough, thoughtful approach, and their extensive experience.  Here, Hegemann shares about the process of choosing OstermanCron.

Basic Tips for Building Green

When expanding, adding, or greening, keep these tips in mind to help achieve the best-possible outcome:

Seek Expert Advice—Get the educated perspective of experts in the field. Consider bringing an energy analyst to your property to give you an evaluation. Consult with architects and design teams. It may be worthwhile to get a second opinion along the way. Don’t rush! Take your time and get the opinions of the pros to ensure that your final decisions are the best fit for your project.

Take a Team Approach—Consider which of your contacts (professional or personal) could be an asset during this process. Who do you trust to get into the trenches with you? A small, informed team can help you sort through the details when the process feels overwhelming.

TIP! Remember to be selective with your team. You may only need one or two people to round out your process. Don’t go too big—better not to have too many cooks in the kitchen, so to speak.

Be Bold (when necessary)—If, for example, the best outcome for your project is to move the building’s electricity, focus on doing it right the first time (after all, you won’t be expanding every year). If there’s a big decision to be made, weigh it with the long-term forecast in mind.

Pay First—Don’t be afraid to spend money up front for a more-sustainable/-long-term choice. Remember that you’ll be set up to save money over time if you invest on the front end.

The aim of this series was to demonstrate that green building can be as cost-effective a choice as it is sustainable. If your business aims to incorporate green practices in its future construction, be mindful that the effort will pay off!

 

A Property Expansion—One that Kept Sustainability in Mind

By Erin Prus, LCS

We’ve talked about how green-ing your properties doesn’t have to be all about earth-loving and tree hugging. It can be a practical choice—and actually save you money.

Here at LCS (aka Rent Manager® Headquarters), we know a little bit about greening, saving, and growing. And because we love our devoted blogees, we thought we’d share some bits about our recent building expansion…

LCS Gone Green: A Little History

In 2008, LCS was virtually busting out of its 5,400-square-foot space (located in Loveland, Ohio). By adding an adjoining building to the original structure, the company quadrupled its square footage—netting out at just under 20,000—and made a statement about the business’ staying power in southwest Ohio.

The plan to preserve and match the existing LCS building meant adopting/cooperating with the original builder’s approach: an over-designed, “over-built” structure. By choosing to expand with the same-caliber construction in mind, LCS would reap the benefits of sustainable building—and ultimately put itself in a position to save money.

A great deal of thought went into reimagining/remaking the LCS facility. Matt Purintun, Purchasing & Facilities Manager at LCS, was commissioned by CEO Dave Hegemann to head-up the new building project. Purintun and his team eagerly handled/navigated the challenges and questions they faced head on…

Green Challenge #1: What about the land?

If you’ve visited the LCS headquarters—either before or after the renovation—you know that the building is situated on a hill, in a partially wooded area.

Before breaking ground on the new addition or making any major decisions, concerns about keeping the woods, wildlife, and Little Miami watershed in mind came to the fore. After consulting with a number of construction professionals, including a civil engineer, Hegemann decided to change the building’s position on the lot—to preserve the natural environment as much as possible.

Instead of hauling 400 truckloads of dirt offsite, disrupting the ecosystem, and affecting/increasing water run-off, the LCS facilities team made a series of design modifications:

#1: Reimagine the structure

#2: Incorporate a sloped driveway/parking lot (increased elevation in certain areas of the lot)

#3: Partially bury the building’s first floor

With a few adjustments to the original vision for the space, the team maintained their mission to maintain and sustain the environment surrounding the structure.

Green Challenge #2: Can we make sustainable choices AND keep the costs down?  

“By making sustainable choices, we were put in a position to save money,” shared Purintun. Although building/renovating with green goals in mind may be a larger investment on the front end, the initial investment will mean lower costs over time.

Here are just some of the ways LCS made long-lasting, sustainable decisions:

Choose Renewable—Starting with the very bones of the building, and keeping with the existing approach, the team settled on wood construction (a renewable resource). Using a larger dimension of lumber, the wall cavity is larger than in a standard building (for more optimal insulation).

Think “Thicker”—All exterior walls are 2×6-construction, with greater wall thickness and exterior sheeting that increases the R-value (the measure of insulation’s ability to resist heat traveling through it).

TIP! By raising the R-value in your building materials, you’re typically improving the comfort in the building and using significantly less electric/natural gas to heat and cool.

Natural=Cleaner—Purintun noted, “We use natural gas, which is by far the most effective and clean energy source currently available.”

Go Low-Flow—The LCS facilities team was also interested in conserving water. They selected as many low-flow plumbing supplies as possible.

“Through a process of research and education—and by spending a little more up front—we found low-flow materials that made sense for our project goals and budget,” Purintun explained.

Windows are Worth It—Because of the wall thickness and efficiency benefits, the team selected efficient, high-end windows for the new construction. “We picked out a specific tinted-glass window with a low-emittance (low-E) coating and the best-possible U-value (rate of heat loss) for this style building,” shared Purintun.

The result of these choices is that the facility’s windows are aesthetically pleasing, don’t necessarily need blinds, and they allow very little solar heat gain.

Allocating a little more capital in sustainable construction has a snowball-like effect. Because the windows and walls are efficient, it made a lot of sense to go with all high-efficiency furnaces and air-conditioning units, and truly access their benefits.

We’ll delve further into the cumulative effect of sustainable building methods in the next installment of this article. So stay tuned!